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Returns Policy


Exchanges (EU)

Our policy states that you the purchaser has the right to exchange any items within 14 days  under the following conditions:

  • items must be unused, they must be returned in their original packaging and in a re-saleable condition.
  • We reserve the right to make a deduction from your refund to cover any costs of repackaging.

     

    Benedict + Simone Blue Slash Logomark

     

    Refunds (EU)

    We have a returns policy that adheres to EU law. Your statutory rights, entitles you to a refund for any item bought online or in a store with a valid receipt within 14 days of receipt, therefore:

    Our refund policy states that:

    • items must be unused, they must be returned in their original packaging and in a re-saleable condition.
    • We reserve the right to make a deduction from your refund to cover any costs of repackaging.

    If you do wish to return or exchange an item(s) please fill out our online form (returns form) or email returns@benedictandsimone.com with all of the info below:

    • Full Name

    • Order number

    • Product code | Product description

    • Number of items being returned

    • Reason for your return with any additional information if necessary


       

      Benedict + Simone Blue Slash Logomark 

      Shipping

      As the purchaser you are responsible for covering the cost of your return, carefully select the appropriate method of shipping, we advise a tracking service and/or shipping insurance when your order exceeds €50.

      As stated in our terms & conditions shipping costs are non-refundable. 

      If you are returning an item over €50, you should consider using a trackable shipping service or purchasing shipping insurance. We will not responsible for lost or damaged goods by the delivery company.